Privacy Policy

OUR COMMITMENT TO YOUR PRIVACY

Outback Supervision is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or engage our professional supervision services.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We also comply with the Information Privacy Act 2009 (Qld), which governs how personal information is managed in Queensland.

This Privacy Policy applies to all personal information collected through our website www.outbacksupervision.com and in the course of providing professional supervision services.

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses, phone numbers, professional registration details, and information relevant to your professional practice and supervision needs.

This personal information is obtained in many ways including correspondence, by telephone, by email, via our website www.outbacksupervision.com, through booking platforms such as Halaxy, and from third parties. We don’t guarantee website links or the privacy policy of authorised third parties.

We collect your personal information for the primary purpose of providing professional supervision services to you, providing information to our clients, and practice administration. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal record, health information, or professional practice details.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION

Your personal information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure
Where required or authorised by law, including mandatory reporting obligations under the Child Protection Act 1999 (Qld)
Where non-disclosure would place you or another person at risk of serious harm
Records subpoenaed by a court
Case discussion with our clinical supervisor for professional purposes

SECURITY OF PERSONAL INFORMATION

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. All information we receive from you is stored and protected on our secure systems from unauthorised use or access.

To support the delivery of our professional services, we may use reputable third-party service providers for practice management, secure communication, scheduling, document management and administrative assistance, including AI-assisted documentation tools where appropriate. We take reasonable steps to select providers that maintain appropriate privacy and security standards. These platforms maintain their own privacy and security standards. We take reasonable steps to select reputable service providers that maintain appropriate privacy and security standards. Where online supervision sessions are conducted, reasonable steps are taken to use secure communication platforms and protect the confidentiality of those sessions.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Client records are retained for a minimum of 7 years in accordance with professional standards.

In the event there is a breach of our security and your personal data is compromised, we will promptly notify you in compliance with the applicable law, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

ACCESS TO YOUR PERSONAL INFORMATION

You may access the personal information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. Outback Supervision will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. We may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

USE OF ARTIFICIAL INTELLIGENCE TOOLS

Outback Supervision may use professional-grade artificial intelligence tools to assist with administrative tasks such as session note-taking and scheduling. Any AI tools we use process your information under strict safeguards:

All data is handled in compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles
Where AI-assisted tools are used, we choose services that provide appropriate privacy protections and do not use your information to train public AI models, where that option is available.
All AI-generated outputs are reviewed and approved by your supervisor before becoming part of any official record
You have the right to withdraw consent to the use of AI-assisted tools at any time without impact on your supervision

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.

Our website may use cookies to analyse website traffic and help us provide a better website visitor experience. Cookies and pixels may also be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Ads.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in personal data or any client information. Your personal information details are only disclosed to third party suppliers when it is required by law, for services which you have engaged, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

COMPLAINTS

If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information or to lodge a complaint. Details are available at www.oaic.gov.au.

If you have any questions or concerns about our Privacy Policy or the use of your personal information, please contact us:

Outback Supervision

PO Box 397, Capella QLD 4723

Phone: 0456 588 127

Email: jodi@outbacksupervision.com

Website: www.outbacksupervision.com

We aim to respond to privacy enquiries within two business days.

This Privacy Policy was last updated June 2026.